For Providers
Where can I access the database?
You can access our database by visiting the Copay Alert page of our website. Or from the homepage of our website: 1. Click the orange bubble. 2. Select 'Guided by Kenli' 3. Select 'Copay Alert'
Will the family be notified when they are reported?
We will not proactively contact any reported families; however, if they reach out to us, we will share the name and contact number of the facility and advise them to get in touch directly for more information.
Do we need to provide verification that a family owes a co-pay?
Yes, to ensure accurate reporting, we require verification. You'll need to upload a copy of a receipt, email, or notification that was given to the family to inform them of their balance. This verification must submitted within 48 hours of making the ...
Can we access copay default history for other states?
Copay Alert is a nationwide database, which means you can access a family's copay default history regardless of what state the default occurred in.
Can I add a family to the database without registering for the service?
Yes, reporting an unpaid copay does not require registration.
Is my facility’s information shared with other providers?
Your facility’s information will not be shared with other providers.
Can I also report when a family pays off their balance?
Yes, it’s very important to update your ticket when a family pays off their copay balance with your facility. This ensures the database remains accurate, allowing providers to access up-to-date information.
How do I report unpaid copays to the database?
Unpaid copays can be reported anytime through our website. 1. Click the floating icon.
What is the Copay Alert?
Copay Alert is a powerful resource designed to help you make informed enrollment decisions and protect your child care business from financial loss. By using our service, you’ll be able to: Check a family's default copay history before enrolling ...